Delivery & Returns

Shipping

Netherlands, Belgium
On weekdays: order today before 18:00, and your package will leave today. Your package will be delivered to you the next day. Do you order on the weekend or on a national holiday? Your order will be shipped the next business day.

  • For orders within the Netherlands and Belgium, we use a flat rate of €4.95 shipping. For orders over €50, shipping is free. 

Germany, France and the rest of Europe
The same applies in terms of shipping in the Netherlands & Belgium, only the delivery time takes 1 or 2 days longer. This depends on the postal service.

  • Orders to Germany and other EU countries are subject to a flat rate of €6.95 shipping costs. For orders over €100, shipping is free.

Order tracking

When your order is shipped, you will automatically receive an e-mail from us, containing the Track & Trace code, so you can follow the status of your package at any time. Please note that it can sometimes take a while before this tracking code works and is visible. 


    Returns & Exchanges

    If you wish to return an item to STEAMRS, please make sure it meets our return conditions to ensure we can accept the return. Our terms and conditions are as follows:

    • The order must be returned within the return period of 14 days after delivery of the package.
    • The item must be returned in its original packaging, including all accessories and in undamaged condition.
    • Did you receive a free gift from us with your order? If so, it must be returned with it. If not, your return will be rejected.

      How do I request a return?
    • Log in and request a return notification within your customer account, or;
    • Please email info@steamers.nl with your order number, reason for return, and full name to place a return request. You will receive a return label from us.

    FAQ

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