STEAMRS warranty policy for electrical products

At STEAMRS, customer satisfaction and quality is always number one and we will do everything possible to satisfy our customers.

For all our electric products, we offer a 1-year manufacturer's warranty, except for the Professional Garment Steamers, which have a 2-year warranty.

Our warranty applies to all electrical products sold through our official website www.steamrs.com, including garment steamers and fabric shavers. This warranty supplements, not replaces, the rights customers have under consumer law. Consumers have the right to choose service under the warranty or under their consumer law.

Our warranty means that the electrical product, up to 1 year from the original date of purchase on the official website(www.steamrs.com), will operate without defects, under the conditions that the product is used only in accordance with STEAMRS regulations for the product, including the product manual and technical specifications. The warranty applies only to the product purchased by the customer for his own use and not for resale.

Warranty does not apply to:
(a) products purchased through channels other than www.steamrs.com;
(b) problems occurring more than one year after the original date of purchase from STEAMRS through the website;
(c) cosmetic damage, including but not limited to scratches, dents and broken plastic;
(d) damage caused by external causes, such as accidents, abuse, misuse, contact with liquids and fire;
(e) damage caused by using the product outside STEAMRS' prescribed requirements for the product, including the product manual, technical specifications, etc.;
(f) a product modified by the customer.

If the customer makes a valid claim covered by STEAMRS' warranty, STEAMRS will do the following:
(a) repair the product;
(b) replace the product.