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Warranty & Complaints Procedure

Warranty

STEAMRS BY DREAMERS BV applies the legal warranty period. Since we put customer experience first and quality is number 1, we will always ensure satisfied customers.

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. We request that you notify us of the defect as soon as possible after discovery. If the defect falls within the warranty, we will of course take care of repair or replacement free of charge.

For all items that you buy from us, the legal guarantee applies. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. Some products also come with a manufacturer's warranty. This warranty does not affect the legal warranty.


Complaints procedure

Although our goal is to offer the highest quality in products, as well as the highest quality in customer service, it can always happen that something does not go quite as planned.

We recommend that you first make complaints known to us by emailing info@bydreamers.nl We will do everything we can to solve the problem for you.

Within 3 working days you will be contacted and our team will do everything possible to resolve the complaint.


If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil /.

From 15 February 2016 it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at  http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

Returns and exchanges 

The customer has the right to return a product within 30 days after placing the order. This right only applies if the product and the original packaging can be returned in the same conditions as delivered.

STEAM'RS does not offer free returns and the customer pays any return costs. If an item is broken during the transport of the product, STEAM'RS must be contacted within 30 days. STEAM'RS takes no responsibility for returned items that are lost through the postal service.

All approved refunds will be processed within 14 days of the return item's arrival at the department store. It may take a few days for the refund amount to appear in the customer's bank account. Please contact STEAM'RS if a refund is not in your account within 20 days.

Warranty

Because customer service is very important to us, STEAM'RS voluntarily offers a 1-year manufacturer's warranty for every product sold via the website. The warranty is in addition to, and not in lieu of, the rights that customers have under consumer law. Consumers have the right to choose service under warranty or under their consumer law.


Warranty includes the following: 
STEAM'RS warrants that the product will operate without defects for up to 1 year from the original purchase date on the steamrsbydreamers website, provided, however, that the product is only used in accordance with STEAM'RS regulations for the product, including the product manual and technical specifications, etc.The warranty only applies to the product purchased by the customer for personal use and not to resale 

The warranty does not apply to
(a) products purchased through channels other than the steamrsbydreamers.nl website;
(b) problems occurring more than one year after the original purchase date of STEAM'RS via the website;
(c) cosmetic damage, including but not limited to scratches, dents and broken plastic;
(d) damaged by external causes, including but not limited to accident, abuse, misuse, contact with liquids, fire;
(e) damage caused by using the product outside the prescribed regulations of STEAM'RS for the product, including the product manual, technical specifications, etc.; or 
(f) a product that has been modified  product that has been modified by the customer.

When the customer submits a valid claim under STEAM'RS warranty, STEAM'RS ensure that:  
(a) the product is repaired; or
(b) the product is replaced

For more information about the warranty process, please contact STEAM'RS by email: info@bydreamers.nl.

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Nederlands

Klachtenprocedure

Wij geven om onze producten en doen logischerwijze ons best om deze in topconditie aan u te leveren. Toch komt het wel eens voor dat er een bestelling kapot gaat tijdens transport of dat er iets anders gebeurt waardoor u aanspraak kunt maken op garantie. Wij verzoeken u het gebrek zo spoedig mogelijk na ontdekking aan ons kenbaar te maken. Indien het gebrek binnen de garantie valt, dan zullen wij uiteraard kosteloos zorg dragen voor reparatie of vervanging.

Voor alle artikelen die je bij ons koopt, geldt de wettelijke garantie. Wettelijke garantie wil zeggen dat een product datgene is of moet doen wat de consument er in alle redelijkheid van mag verwachten. Voor sommige producten geldt ook een fabrieksgarantie. Deze garantie doet niets af aan de wettelijke garantie.

Ook al is het ons doel om naast de hoogste kwaliteit in producten, ook de hoogste kwaliteit in klanten-service te bieden: het kan altijd voorkomen dat er iets niet helemaal gaat zoals gepland.

1). We raden u aan om klachten eerst bij ons kenbaar te maken door te mailen naar info@steamers.nl. Ons team zal er alles aan doen om het probleem voor u op te lossen.

2). Heb je het probleem aan ons voorgelegd, maar wil je de klacht desondanks ook indienen bij een andere autoriteit, dan kan dit via The European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr/ 

Ons retourbeleid

English

Warranty & Complaints

We do our best to display products on our website as completely and accurately as possible. Does the product seem different than expected? You can send it back, only if unopened and in the original packaging, within the reflection period of 14 days.

We offer a 1-year warranty period for all of our electronic STEAMRS products, purchased on our official website (www.steamers.nl).

STEAMRS guarantees that the products comply with the agreement, the specifications stated in the offer and with reasonable requirements of reliability and/or usability. If you have a complaint, we would like you to send us an e-mail to info@steamers.nl. We will do everything in our power to help you and solve the problem.

If you have discussed your complaint with us, but you nevertheless wish to submit the complaint to another authority, you can do so via the European Online Dispute Resolution
(ODR) platform: http://ec.europa.eu/consumers/odr/

Return policy

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