Do you need to descale the steamer?
If you choose not to use distilled water in the STEAM'R, but to use water from the tap, you may have to descale your STEAM'R once in a while. It often depends on which region you live in and the quality of the water that comes out of the tap. Some waters are 'harder' than others and contain more lime. Just like with a kettle, it is necessary to descale once in a while. For example, use vinegar to descale the appliance. We recommend using distilled/filtered or osmosis water to prevent this.
Calcification inside a handheld steamer can make it impossible for the steam water to 'travel' through the appliance and therefore no steam will come out of the appliance. For this it is very important to take good care of your STEAM'R. We and our design team have made sure that the outside is beautiful, but it's your job to make sure that the inside stays beautiful too! Fortunately, this is not difficult and takes little time. We love that!
The best thing you can do for your STEAM'R is to use clean and clear water from the start you use the appliance. This ensures a much longer life for the device and its operation. The STEAM'R has a special coating on the inside which ensures that less limescale is formed, but calcification cannot be ruled out. If you experience problems with your STEAM'R, we recommend descaling the appliance with vinegar, as this is a gentle, but effective way of cleaning the appliance. Use vinegar with at least 12% acetic acid. We do not recommend using a descaler, as it can be too stubborn for the inside of the device and can release strong acids that are not good to inhale.
Below 5 easy steps to descale the STEAM'R:
1. Use 1 cl of vinegar (minimum 12%acetic acid) in the water tank. This can easily be done by using the supplied mini measuring cup.
2. Fill the rest of the tank/or measuring cup with water
3. Steam with the appliance until the water tank is empty. Do not do this on textiles, as the vinegar can cause stains. Some brownish limescale may come out of the holes in the STEAM'R's headpiece, and it may smell unpleasant. Hold the steamer above the sink during this process to prevent stains on furniture etc.
4. Fill the water tank again with fresh, clean (preferably filtered) water, without vinegar this time, and steam again until the tank is empty. This will remove any residual limescale that may be left behind. Still don't steam fabrics.
5. Klaas is kees! You can get going again with your hand steamer as you are used to.
You may need to repeat this process several times to get the device extra clean. When there are no more limescale residues coming out of the appliance during steaming, you are completely done with descaling. Good luck!
If you have any questions, you can always contact our customer service. We are here to help and advise you.