The help guide for questions
How wonderful that you chose our STEAM'R. We are very grateful to you and hope you enjoy it for many years to come. You may have some questions when using your new device for the first time, which we hope we can answer for you below.
1. Water dripping/leaking
It is very normal that small droplets from the steamer can get onto the clothes. You don't see this often in the most satisfying steam videos, because companies often choose not to show this, but every hand steamer leaves a drop of water on textiles here and there. Very normal and absolutely not harmful.
What is absolutely not the intention, however, is that the hand-held steamer actually leaks water. If your STEAM'R leaks a lot, try to find the source of the leak. Is it coming from the ironing plate at the top today, or from the water tank? When the water comes straight out of the water reservoir, try to close the black 'tab' that serves as the cap of the water reservoir a little harder. Also check whether the water tank is properly secured in the STEAM'R. There should be no large gap or open space between the water tank and the STEAM'R and it should fit perfectly. Is the leak coming from somewhere other than the water tank? Please contact our customer service for more assistance, we think along with you!
2. Bubbling sounds
When the appliance heats up, it may make some bubbling noises. Don't be afraid of this! Think of your handheld steamer as a powerful kettle. The water is heated to +100 degrees Celsius in a very fast time, so that the steam is generated.
3. Is there no steam coming out of the STEAM'R?
The steamer should of course be steaming. If not, there are a few things you can try to determine where the problem lies. Start by checking the water tank. First of all, you can check whether there is enough water in the water reservoir. To achieve a nicer design, we have chosen to make the water reservoir (just like the rest of the steamer) matt black. This makes it more difficult to see how much water is left in the reservoir. You can easily fill the reservoir with the included mini measuring cup. You can then remove the water tank and click/slide into the steamer again. If the water tank is not properly secured, and there is a hole/free space in the space and the water tank and the appliance, this could very well be the cause of the problem. Still no steam?
Is there something wrong with the power supply? Check the plug in the socket or socket.
Have you waited long enough for the STEAM'R to heat up?
It takes about 20 to 25 seconds for the steamer to heat up completely. The orange/gold light changes to green when the steamer is ready for use. Do not press the 'steam button' until you see the orange light switch to green.
Do you need to descale the appliance? If you choose not to use distilled water in the STEAM'R, but to use water from the tap, you may have to descale your STEAM'R once in a while. It often depends on which region you live in and the quality of the water that comes out of the tap. Some waters are 'harder' than others and contain more lime. Just like with a kettle, it is necessary to descale once in a while. For example, use vinegar to descale the appliance. We recommend using distilled/filtered or osmosis water to prevent this.
Still no steam?
If steam still does not come out and the appliance does not heat up, please contact our customer service for further assistance.We are very happy to help!